FAQs

Thank you so much for shopping Lola for your handbag and accessory needs. We know the uncertainty that can come with buying a gently used designer handbag, however our policies and practices ensure that every bag we sell is 100% authenticity guaranteed. Please read below to find out how you can be rest assured that your handbag passes all authentication qualifications. If you have any questions related to the outlined information, please do not hesitate to contact the store via the inquiry form on the home page, or give us a ring at one of our two locations. 

We take the authentication process of our pre-owned and vintage pieces very seriously. Every piece we list goes through a rigorous multi point in house inspection and is pre-authenticated prior to listing. In addition, each piece is authenticated through our third party partner, Entrupy. Each handbag comes with a certificate of authenticity from Entrupy that has a 100% moneyback guarantee that your item is authentic.

Photographs for each listing are unique to the bag for sale that the customer will receive. Even if it is the exact same model, we will never re-use photos. Each pre-owned and vintage bag has it's own unique characteristics, and we are committed to showing the true beauty of each individual piece. 

All of our items come with a money-back guarantee on authenticity. That means that we are so confident in our products and our authentication processes in place, that we guarantee the authenticity of this item to the point where if you ever were to find it not authentic, we would refund the amount of your initial purchase price.

RETURN POLICY

PREOWNED/VINTAGE ITEMS:

ALL PREOWNED/VINTAGE BAGS AND ACCESSORIES ARE FINAL SALE

SALE ITEMS

ALL SALE ITEMS ARE FINAL SALE.

Q: WHAT DOES VINTAGE MEAN?

A: In order to technically consider something vintage, it must have a production date that’s at least twenty years old, and it cannot have been mass produced.  

Q: HOW CAN I KNOW ABOUT THE CONDITION OF THE PIECE I’M INTERESTED IN?

A: All the pieces in our collection are consistent in vintage condition, aligning with each style’s age and history. Please embrace and celebrate the unique, typical worn in character of each piece. This is a natural part of owning something vintage. That being said, we specifically source pieces that are well-made, with no obvious broken or missing pieces.

Each product description will make mention of the condition each piece. We grade our items on a scale: Like New, Excellent, Very Good, Good. We do not accept any pre-owned or consignment pieces that are below "Good" condition.  For questions regarding the condition of a specific piece, please don't hesitate to send an email to megan@lolasaratoga.com.

 

Q: WHAT IF I'M PURCHASING TO SEND AS A GIFT?

A: There’s nothing more unique that a one-of-a-kind gift! Once you proceed to checkout, leave us a note in the Additional Notes section, and we promise to make it extra special. 

 Q: HOW DO I CARE FOR MY VINTAGE JEWELRY?

A: Please embrace and celebrate the unique character of each piece. To preserve your vintage jewelry for many decades to come, store it in the velour jewelry bag that came with your purchase. Keep it in a cool, dry location and when necessary, wipe down with a soft rag to remove any dust. Traditional jewelry cleaner can be used occasionally to enhance shine. Stay away from using anything with ammonia and do not immerse jewelry with stones into any type of liquid.

Q: IS VINTAGE JEWELRY NICKEL FREE?

A: All of the pieces on our site are one-of-a-kind, authentic vintage from a range of decades and designers. With that in mind, we unfortunately can't be certain of the exact materials used in every piece. Generally, people with jewelry sensitivities can wear vintage because manufacturing standards were much different than they are for today’s costume jewelry. Manufacturers used to triple plate the finishes, so the base metal (where one typically finds nickel) is that much farther away from the skin.

Q: HOW LONG HAVE YOU BEEN IN BUSINESS?

A: Megan started Lola Saratoga in 2013 and our headquartered in Saratoga Springs, New York. 

Q: DO YOU ACCEPT ITEMS FOR CONSIGNMENT?

A: Yes, we are always accepting new consignment pieces into our collection! You can fill out one of our consignment forms here.

 Q: HOW CAN I KEEP MY HANDBAG IN GOOD CONDITION?

A: Each handbag has unique requirements on storage, however we always encourage the same general tip when preserving a vintage handbag:

  • Keep the shape of the bag, stuffing it with acid-free tissue paper so your handbag retains its shape
  • Tuck the shoulder strap inside of the bag as this can leave marks on the leather
  • When storing your handbag, never pile it up with others, as they will become misshapen. For Chanel Classics, wrap any chains or straps with tissue paper, and store your handbag upright in its original pouch
  • Always keep your bag in a dust cover and cool space. Avoid placing your handbag on the floor
  • Keep light colored bags away from dark dyes and fabrics, as they can color transfer onto your designer piece

 Q: IF I LIVE LOCAL CAN I BUY MY HANDBAG ONLINE & PICK UP IN STORE?

A: Yes, absolutely! Please choose "pickup in store" at checkout. Please note if an item is located in a different store than your pickup location, please allow up to a week to transfer to the proper pickup location. If you have any questions regarding this, please call one of our locations to inquire about our transfer schedule.